DELIVERY
You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times are in working days Monday to Friday excluding public holidays. Normal delivery is within 2 to 14 working days from the date of payment of your order. We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
PASSING OF PROPERTY
Property in the product passes to you upon receipt of the product by you.
WARRANTIES
Statutory Conditions and Warranties: QIS Energy Conservation Systems Pty Ltd provide a voluntary warranty and applies the Conditions and Warranties required by law. For all products sold, QIS Energy Conservation Systems Pty Ltd provides conditions and warranties contained in the Commonwealth Trade Practices Act 1974. The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product. If the product does not fulfill any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product. Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim. Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to QIS Energy Conservation Systems Pty Ltd and you including any costs involved. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/content/index.phtml/itemId/322947 Exceptions: QIS Energy Conservation Systems Pty Ltd will not provide a refund, credit or exchange if: You have damaged the product by using it in a way, other than how it was meant to be used. You have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty. Voluntary Warranty Policy All products sold by QIS Energy Conservation Systems Pty Ltd have a “dead on arrival” (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 2 days from first attempt of delivery, QIS Energy Conservation Systems Pty Ltd will replace or repair the product at our discretion and our cost. If QIS Energy Conservation Systems Pty Ltd have no further stock of the item and it cannot be repaired QIS Energy Conservation Systems Pty Ltd will replace it with a similar product or offer you a full refund. If the damage is discovered outside the 2 day period, contact us to determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale. This warranty does not apply to damage packaging only and does not detract from your statutory rights.
Manufacturers Voluntary Warranty
Many of the products supplied by QIS Energy Conservation Systems Pty Ltd are covered by Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website. For some products it may be more efficient for you to contact the manufacturer rather than QIS Energy Conservation Systems Pty Ltd. This is particularly so for electronic equipment. A manufacturers warranty does not detract from your statutory rights.
Making a Claim To make a claim you must:
– Provide us with a copy of your tax invoice or similar proof that the item was purchased from us.
– Describe accurately the problem you have encountered and provide evidence (eg a photograph) to support your claim
– State whether you are requesting a replacement, repair, refund or credit
Return of Product for Warranty Claim Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by us. Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense. Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee. Consumer guarantees As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from QIS Energy Conservation Systems Pty Ltd. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product. Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.
Refunds
Please choose carefully as we do not offer refunds on items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer’s warranties or consumer guarantees or where otherwise required by law. Refunds will be issued by cheque, EFT, PayPal or a credit to your account. Refunded amounts must be over $15, if the refund is under this amount a credit note will be issued. Wholesale customers will not receive refunds, instead credit notes are issued, they have no expiry and can be used with the next order. Exchange Policy If you receive your order and a product is not quite what you thought, or significantly different to the image on our website, we are happy to exchange your item within 2 days of you receiving your order. Perishable goods must be returned unopened and in saleable condition. Non-perishable goods must be returned in original packaging and in saleable condition. If the item is not returned in saleable condition, we will not exchange the products. Sale or On Special Products No exchange or refund will be given for sale or on-special products If a product is exchanged the cost of shipping is paid by the customer.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns. Our contact details are below and we will respond to your query as soon as possible. Email: info@qis.com.au Phone: 1800 805 287 Post: Unit 3/25 Eurora Street, Kingston, Brisbane QLD 4114